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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
About DUAL
Founded in 1998, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies with US$3.5 of GWP.
DUAL is part of Howden Group Holdings, an international insurance group with employee ownership at its heart. The Group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 18,000 people handling US$38bn of premium on behalf of clients.
* People: 1700
* Countries: 21
Role Purpose
The jobholder will focus on managing the client debtors of the retail broking arm of the Group. They will oversee the collection of client debts owed to this Company.
KEY ACCOUNTABILITIES
Planning/Reporting:
• Manages assigned projects and contribute to other projects as required
• Provides relevant management information to line manager
Technical:
• Manage client debts ensuring timely payments are received. Proactively contacts client debtors and works with the business owners. Sets up systems to monitor aged balances
• Checks accuracy of the posting of receipts to Company accounting systems
• Advise business units of non-payments
• Preparation of statements, client status reports and all relevant information as required
• Resolves account queries
• Keeps informed of all regulatory and legal changes which impacts on the job role
• Ensures up to date records are maintained at all times on the Company systems
• Responds appropriately to urgent issues as they arise
Policy, Process and Procedures:
• Interprets instructions and issues arising, and then implement actions according to policies and procedures
Environment, Customer Focus and Relationships:
• Develops strong relationships with their business units within their area of responsibility
• Responds to the clients (both internal and external) requirements as appropriate
• Behaves with all clients (both internal and external) fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group
• Holds regular meetings with key stakeholders on their allocated workload
People Management/Personal Development:
The jobholder has no direct reports. They will however, liaise with colleagues based with the HSSC (outsourced supplier) in India.
• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the jobholder has direct line management responsibilities:
• Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if the job holder has line management responsibilities)
• Maintains accurate records and deal with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to
• Completes all relevant regulatory training
• Ensures remain competent to carry out role (this will include team members where job holder has direct reports)
PERSON SPECIFICATION
Knowledge/Experience
• Previous experience of similar work would be an advantage
• Knowledge of Microsoft Office and accountancy software
• Likely to have some technical knowledge of credit control collection techniques and best practices
• Knowledge of insurance ledgers (Global and Sector)
• Has an understanding of the insurance industry
Skills/Behaviours
• Outstanding attention to detail with the ability to reconcile complex accounts
• Accurate, efficient and organised with the ability to prioritise tasks as needed
• Strong problem solving skills
• Excellent communication skills
• Strong interpersonal skills – able to deal effectively and politely and diplomatically with debtors
• Team worker – able to maintain effective relationships with colleagues within the business
• Flexible – able to hit processing deadlines
Qualifications
• May have appropriate professional qualification – Institute of Credit or Credit Services Association, or equivalent
• Educated to GCSE standard, or equivalent with strong grade in Maths
• Likely to have an aptitude for figures – demonstrated by Finance or business qualification
Who we’re looking for
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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