Job Title: Customer Service Executive
Location: Outskirts of Steyning - must have access to a car due to the office location
Salary: £25,000 - £27,000
Hours: Monday - Friday, 37.5 hours per week
Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success!
Role Responsibilities:
* Provide five-star customer service to existing and prospective clients.
* Manage incoming calls and emails, promptly addressing customer inquiries.
* Build strong relationships with customers to understand their needs and offer tailored solutions.
* Maintain accurate and detailed records of customer interactions.
* Identify opportunities to upsell and cross-sell products and services.
* Collaborate with team members to resolve more complex customer issues.
* Stay up-to-date with product knowledge to offer accurate information.
* Adhere to company policies while ensuring outstanding service delivery.
What You'll Bring:
* Experience: Previous customer service experience within an office environment.
* Skills: Exceptional communication, interpersonal, and problem-solving abilities.
* Attributes: Positive attitude, calm under pressure, and quick-thinking.
* Tech-Savvy: Comfortable using CRM systems and proficient with computers.
* Logistics: Must be a car driver due to the office's remote location.
What's in It for You?
* A competitive salary with regular performance-based reviews.
* Comprehensive training and ongoing support for professional growth.
* Clear opportunities for career progression within a growing organisation.
* A supportive and inclusive workplace where your contributions are valued.
If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team!
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