What you’ll do…
* Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
* Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
* Support the Duty Managers and work closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
* Support and deputise for the Front Office Manager in Head of Department tasks, particularly during their absence.
* Contribute to our success as a business by making sure the right rates are being used, managing overbooking levels, and working with the team to ensure we have a full and happy house.
* Ensure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
* Handle everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.
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