Job Description - Senior Application Engineer (046215)
Organisation
Customers, Communication and Technology
Job
Technology Service Operations
Position Type - Full Time
Job title: Senior SharePoint/Power Platform Support
Overview of project/role
The Share Point team in Transport for London is responsible for Administrating Share Point Online, developing and supporting Power Platform (Power Apps and Power Automate) solutions, OneDrive and Project Online. The team comprises of highly technical members who work closely as a team and individually. Presently, the team develops solutions using Power Apps and Power Automate using SharePoint list and database as data source.
As a senior application engineer, you will primarily be responsible for the provision of Level 2 (and where appropriate Level 3) support including resolving incidents and fulfilling work orders, project works, and bug fixes. The team works closely, shares knowledge, and collaborates to deliver. The role requires excellent teamwork skills and taking ownership of issues until resolution.
Out of hours support, including weekend or out of hours maintenance or release activities, will be required for certain applications.
Key Accountabilities
* Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team’s portfolio.
* Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service.
* Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments.
* Accountable for resolving incidents and fulfilling service requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team.
* Escalating service incidents to a higher severity when appropriate to ensure the ongoing security and safety of TfL’s business operation and delivery of service within SLAs.
* Responsible for technical knowledge management, peer-to-peer training, and knowledge handover to application engineers.
* Accountable for assisting projects and other technical teams to deliver new services or update existing services in their portfolio.
Knowledge
* Proven experience of SharePoint Online Administration – Essential
* Good communicator and excellent team player – Essential
* Knowledge of Sharegate – Essential
* Experience in supporting Dynamic CRM – Desirable
* Good level of knowledge in Azure portal and MS licensing – Desirable
Skills
* Excellent oral and written communication skills at a business and technical level.
* Highly skilled at solving and communicating complex problems.
* Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience.
* Line managing other members of the team as required.
* Managing the delivery of support and development work.
* Development of demand and forecasting of work within the team.
* Maintain and improve the recharge of project work to agreed team targets.
Experience
* Demonstrable experience of working in a complex multi-site environment dealing with business applications and real-time implementation systems.
* Proven track record of working within a support or operations environment.
* Well-developed experience of issues and incident management and working within agreed SLAs.
Equality, Diversity, and Inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
* Please apply using your CV. Word format preferred and do not include any photographs or images.
The closing date for applications is 17/12/2024 @ 23:59
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
* Final salary pension scheme
* Free travel for you on the TfL network
* A 75% discount on National Rail Season Ticket and interest-free loan
* 30 days annual leave plus public and bank holidays
* Tax-efficient cycle-to-work programme
* Retail, health, leisure, and travel offers
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