* Supporting the Branch Managerwith various people management responsibilities.
* Maintaining high customer service standardsand promptly addressing customer needs.
* Ensuring complianceacross the rental desk in line with all operational procedures and policies as outlined in the Dawsongroup Vans Operating Manual.
* Managing branch correspondenceby opening, sorting, distributing incoming emails and post, as well as preparing outgoing mail.
* Drafting reports, letters, and emailsand compiling credit checks or driver documentation for the Branch Manager as needed.
* Processing bookings, rental agreements, and breakdown reportsand raising invoices with proper order numbers.
* Updating customer recordsand system databases with information, including mileage for servicing purposes.
* Coordinating vehicle repairs and servicingby locating local dealers and repair agents.
A confident communicator with a friendly and professional telephone manner.
* Highly organised, with strong administrative skills.
* Candidates must have strong IT skills and a good working knowledge of Microsoft Office packages
* Able to thrive under pressure and manage multiple tasks effectively.