Closing date: 24 November 2024 Location: Nottingham Contract: Permanent Recruitment Partner: Matt Haywood – matt.haywoodboots.co.uk About the role The Boots Accident & Emergency team help support our stores in logging serious events, providing guidance and coordinating a range of activities to ensure safe trading/dispensing is restored both empathetically and sensitively. The role is office based at our Nottingham Support Office within the D101 CCTV Monitoring Centre and part of Boots CARE; the team works closely with the Security Team, CCTV Monitoring Centre, Health & Safety, Properties, Logistics and other important Support Office teams. Key responsibilities : Understand the impacts of each Accident/Emergency situation through phone calls/emails, asking the right questions to gather information quickly and accurately and identify the most effective and appropriate resolution. Handle sensitive situations with empathy and understanding to provide the best possible support to team members in stores. Collaboration with other departments to coordinate a range of activity. Stakeholders include Logistics, Properties, Security, and Health & Safety; escalating quickly with facts which guide appropriate action. A curious mind, who can ask why with a continuous improvement mentality to work with other departments to identify preventative measures to prevent repeat occurrence of the same situations in the same stores. Help gather information and schedule Incident Management calls to deal with serious incidents where there is no known date for which a store may reopen following a serious incident; and collate and distribute actions following the call to lead activity to reach an appropriate resolution. What you’ll need to have A broad knowledge of Store operations. Strong communication skills, self-confidence, and emotional intelligence. A calm and considered approach when under pressure. The ability to prioritise workload based on the impacts of open incidents. The ability to ask great questions to understand impacts but also actively listen to the answers. A problem-solving mentality as no two incidents are the same. Our benefits Boots Retirement Savings Plan. Discretionary annual bonus. Generous employee discounts. Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child. Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Keywords support