Worcestershire Acute Hospitals NHS Trust
An opportunity has arisen to join the general surgery ward as a ward clerk part-time on a permanent basis. The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidate would be the first contact point for all ward visitors and members of the multi-professional team, so good interpersonal skills are essential.
We are looking for a well-organized, enthusiastic individual to work within our dynamic team. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast-paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills, and have the ability to work on your own as well as part of a busy team where the work can be deadline-driven.
Previous NHS clerical experience is desirable, and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.
Main duties of the job
The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerized systems in accordance with agreed policies and procedures, filing of notes, and inputting data required for audits.
Key Responsibilities
1. Use of manual and computerized systems including PAS, Bluespier, EZ notes, Sunrise to:
2. Maintain and check patient registration details and demographic information
3. Record the issue and receipt of records on the PAS case note tracking system
4. Check EZ notes and ensure they are available for planned TCIs
5. File reports / correspondence / forms in an ordered manner to facilitate the efficient retrieval of such documentation on request
6. Make up new folders, registering patients
7. Order stationary supplies when required
8. Input data for audits
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialized hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialized services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.
Our workforce is over 7,000 strong, and our caring staff are recognized as providing good and outstanding patient-centered care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviors, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organization as a flex positive employer.
Job responsibilities
The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerized systems in accordance with agreed policies and procedures, filing of notes, and inputting data required for audits.
Key Responsibilities
1. Use of manual and computerized systems including PAS, Bluespier, EZ notes, Sunrise to:
2. Maintain and check patient registration details and demographic information
3. Record the issue and receipt of records on the PAS case note tracking system
4. Check EZ notes and ensure they are available for planned TCIs
5. File reports / correspondence / forms in an ordered manner to facilitate the efficient retrieval of such documentation on request
6. Make up new folders, registering patients
7. Order stationary supplies when required
8. Input data for audits
Working Relationships
Internal: Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.
External: GP surgeries, other hospitals, patients, and relatives/cars.
This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.
Person Specification
Experience
* None required training will be given
* Previous clerical/reception experience within a hospital
Qualifications
* Basic standard of second/comprehensive education
* Any recognized typing qualifications
Skills
* Good organizational / time management skills including contact with the general public
* Good clear handwriting
* Ability to work as part of a ward team and on own initiative
* Basic numeracy
* Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
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