Description
GENERAL SUMMARY
The function of a teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a teller, you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers, you will discover opportunities to help grow ChoiceOne Bank and introduce the customers to a banker.
REPORTS TO: Universal Banker / Assistant Branch Manager / Branch Manager
REQUIRED RESPONSIBILITIES
1. Accurately and confidentially handle banking transactions.
2. Advance funds from credit cards and other accounts.
3. Miscellaneous duties may include night deposits, ATM balancing and service, supplies, and answering phone calls.
4. Assist with training of new teller staff.
5. Be familiar with and comply with the provisions of the Bank Secrecy Act, FACTA, and USA PATRIOT Act as they relate to this position. Complete all required reports related to those acts and report any observed violations or potential violations to a supervisor or other appropriate bank officer.
6. Perform other duties as may be required from time to time.
Requirements
REQUIRED QUALIFICATIONS
1. Minimum of 6 months cash handling experience is preferred.
2. Strong customer service skills.
3. Ability to work well in a team environment.
4. Problem-solving skills.
5. Ability to follow policies and procedures.
6. Strong listening and verbal communication skills.
7. Detail-oriented and organized.
8. Ability to multitask.
9. High School diploma or GED.
10. Vault and ATM Certified within 12 months.
11. Meeting and exceeding teller sales/referral goals.
12. Processing cash and non-cash bank transactions accurately and efficiently while balancing daily.
13. Acquiring and maintaining up-to-date knowledge of banking products, financial services, and technology.
14. Requires schedule flexibility.
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