2nd Line Support Technician | Redditch | Full Time | £25,000-£30,000 based on experience Our client is a leading IT managed service provider located in Redditch. They pride themselves on delivering innovative and tailored IT solutions designed to meet the unique needs of their clients. They are seeking a talented 2nd Line Support Technician to join their team to play a key role in providing technical support to customers. Are you the right person for the job? Strong experience with Active Directory, Office 365, Windows 10 and above, Windows Server, and networking equipment (routers, firewalls, switches) Excellent problem-solving abilities, with a logical, analytical approach Clear and effective communication skills (both written and verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience in a 2nd Line technical support role Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but is not essential What will your role look like? Troubleshoot and resolve customer desktop, server, and infrastructure-related issues Manage incoming support tickets, ensuring timely and efficient resolutions Escalate complex problems to senior support when necessary Monitor and manage backup jobs, addressing failures proactively Check remote monitoring platforms for issues and work towards quick resolutions What can you expect in return? Competitive salary ranging from £25k to £30k for the right candidate Be part of a growing and innovative IT company that values your development Work in a collaborative team environment with opportunities to learn and grow Redditch-based office with a variety of clients to keep your role interesting and engaging What's next? It's easy Click “APPLY” now We can't wait to hear from you Your data will be handled in line with GDPR.