Reception Supervisor, you'll be the cornerstone of our guest experience, leading a dedicated front office team while maintaining the highest standards of service excellence. You'll ensure seamless check-ins, departures, and guest interactions while mentoring and developing your team.
Key Duties:
1. Lead and inspire a team of reception professionals
2. Oversee daily operations of the front desk, including scheduling and task delegation
3. Maintain exceptional guest service standards and handle VIP arrivals
4. Manage guest queries and feedback with a solution-focused approach
5. Handle reservations and ensure accurate billing procedures
6. Train and develop team members to achieve service excellence
7. Coordinate with other departments to ensure seamless guest experiences
If you're passionate about luxury hospitality and ready to take the next step in your career, we'd love to hear from you. Join our award-winning team and be part of something special in one of the UK's most beautiful locations.
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