Customer Service Advisor based in Rochdale
Offering £11.44 per hour - paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week
The Role
* Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat and social media platforms.
* Supporting patients and booking them into appointments - ensuring this is in line with their needs and circumstances.
* Assisting customers who have utilized the self-referral option and booking them into appointments or services that adhere to governance guidelines.
* Using appropriate questions to understand and determine the patients' needs, resulting in first-time resolution.
* Transforming general enquiries into appointments through quality conversation.
* Entering referral information on the in-house patient administration system.
* Communicating relevant information to internal and external customers via email in a professional manner.
* Locating information from various relevant sources to be able to progress patient data.
* Maintaining appropriate records and keeping data up to date and relevant.
* Adhering to data protection act guidelines and IGSOC standards.
The Person
* Previous customer experience; whether it be in healthcare, retail, hospitality, leisure, or contact centre and office-based roles - we want someone that knows what good service is and has the passion to deliver it!
* Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions.
* Strong communication and interpersonal skills; ability to build a rapport and a memorable experience filled with warmth, empathy, and the genuine desire to do the best for our customers.
* Drive and determination - the want and will to do the best for our customer and in turn for yourself!
* Good business acumen - having an awareness of how we can help the company succeed and grow.
* IT literate and confident working across different platforms and software.
The Hours
* Monday to Friday; working shifts between 8am-8pm.
* Saturday - Sunday; working shifts between 8am-1pm.
* Rotas will be provided 2 weeks in advance but you will typically work on a rolling basis.
* Working 1 in 4 weekends - 1.5 days back in return.
* Overtime available!
The Benefits and Perks
* £11.44 per hour, paid weekly - every Friday!
* Free, onsite parking.
* On-site subsidized canteen & cafe.
* Free tea and coffee available.
* Office incentives and engagement events.
* Following your progression into a permanent position you will have access to a wide range of benefits and discounts.
The Location:
Rochdale, OL11
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