Salary Up to £35K plus 10% annual bonus plus monthly service charge of about £100
Reporting To: F&B SERVICE MANAGER
Responsible For: SUPERVISORS
Main Purpose of Role:
To support the F&B Service Manager to ensure the service and experience members receive in the Club Room, Lake Room and Events is at the highest level.
Main Duties & Responsibilities:
* To support the recruitment and motivation of a team who can deliver high levels of service to our members.
* To deliver the training programme for supervisors and team members on all aspects of the job with sign-off on completion.
* To be on the floor for the majority of the working week, coaching the team and ensuring the agreed service standards are being met.
* To engage with members for feedback.
* To work with the Executive Chef and Head Chef to ensure the food quality and presentation is to the agreed standard.
* To comply with all food and beverage health, liquor and safety regulations, as well as all applicable laws both national and local.
* Maximise profitability within the Food & Beverage Department, by ensuring compliance with established budget for cost, labour and revenue benchmarks.
* To polarise shifts with the F&B Service Manager to ensure standards are always being maintained.
* To ensure all Events, both club and member, are run to members’ satisfaction.
* To act as the department lead in the absence of the F&B Service Manager
* To be fully trained in Club opening and closing procedures and Duty Management responsibilities and be prepared to support the DM rota where required.
* To undertake any other reasonable request made by the F&B Service Manager, Deputy General Manager, General Manager or CEO.
Personal Profile:
* Confident & outgoing personality
* Ability to multi-task
* Self-motivated. The ability to keep going despite setbacks. Deal with changes in priority, juggle several activities to continue to remain effective.
* Customer Focused.
* Flexible working approach with regard to operational needs.
* To be able to generate alternative approaches to problems.
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