Job Description As a Customer Experience Executive you will be working as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. You will be providing high quality support to regulated and unregulated customers. Our aim is to understand a customer's circumstance and offer the appropriate support. This can be achieved through exceptional customer service and treating customers with compassion. As a Customer Experience Executive, we are looking for someone to: Deal with inbound calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts. Display effective listening and questioning, understanding the root cause of a customer's financial situation and work with the customer to find the right solutions for their needs. Resolve customer enquiries - aiming for first contact resolution to reach good customer outcomes. Identify and resolve any customer complaints and escalate where appropriate Understand the needs of vulnerable customers and arrange the appropriate type of support.