VS/7382B
Lettings Associate Build to Rent
Sheffield
Salary: £28,000 - £30,000 - (Negotiable upwards dependent upon experience) plus 10% discretionary performance bonus
Hours: 40 hours per week, 10am 7pm
My client is an emerging Build to Rent property management company in the centre of Sheffield, looking to hire a permanent Lettings Associate for a fantastic BTR scheme consisting of 365 residential apartments.
The lettings associate will provide onsite lettings management services, managing all aspects of lettings administration, compliance, and marketing. Ensure first-class service is provided from enquiry to return of deposit. Reporting into the Community Manager, you will be responsible for reporting/presenting and developing new leasing strategies.
Responsibilities
Leasing and Sales
* Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data.
* Ensure good presentation of available and show apartments at all times, regularly spot-checking and liaising with the cleaning team.
* Coordinate the online marketing of available apartments.
* Compile demographic data and reports.
* Ensure all enquiries are responded to in line with SLAs.
* Coordinate with 3rd party agents.
* Assist the Community Manager in carrying out regular rent analysis of the local market.
* Meet prospective tenants, conduct viewings, and negotiate rental offers.
* Complete applicant vetting requirements and new let paperwork.
* Compile regular letting performance reports for discussions with the client and senior team.
* Appraise apartments and advise on recommended rents for properties coming to market and renewals.
* Coordinate renewal communications and negotiations.
* Prepare arrival packs and ensure keys are ready for tenant move-ins.
* Create a best-in-class community through communication, events, and innovations as part of the wider site team.
* Deliver ad-hoc projects as directed by the Community Manager.
Customer Service
* Carry out specific daily/weekly tasks.
* Provide outstanding customer service to residents.
* Assist with resident engagement strategies to ensure a strong community is built and maintained.
* Manage resident communications through multiple channels.
* Promote a neighbourly and community atmosphere.
* Interact with residents in a friendly and professional manner.
* Exceed service expectations and enhance the brand.
* Achieve positive resident reviews on platforms such as HomeViews and Google.
* Manage the customer journey from moving in, throughout tenancy, to moving out.
* Ensure all reception/admin requests are well managed.
Marketing, Social Media, Events & Community Presence
* Support overall marketing/leasing efforts and provide input on promotions, advertisements, and pricing.
* Work closely with the Community Manager and Marketing team to deliver the brand manifesto and achieve letting targets.
* Review competitor activity and provide reporting.
* Plan and host networking events to create relationships within the community.
Education, Qualifications & Experience
* Experience in a similar role in BTR, PBSA, or Estate Agency.
* Experience of working to KPIs.
* Basic understanding of residential AST leases and landlord-resident relationships.
* Good health and safety and facilities management knowledge.
* Excellent English language skills - both written and spoken.
* IT literate - MS Office at intermediate level and other relevant software.
* Up-to-date knowledge of English statutory letting requirements.
* Business development/sales and/or facilities experience is desirable.
* ARLA qualification preferred.
* Minimum: Educated to NVQ level 3 and/or GCSE level 9-5 standard or equivalent, ideally with A level(s) or equivalent.
Character & Ability
* Positive, professional, and customer-focused with an ability to build relationships.
* Friendly, approachable, self-motivated, resilient, and adaptable.
* Proactive with strong problem-solving, multi-tasking, planning, and organisation skills.
* Confident team player and strong communicator.
* Ability to communicate confidently, fluently, and logically.
* Ability to hold attention and influence decisions.
* Ability to work at pace while maintaining accuracy and attention to detail.
* Excellent organisational skills and time management.
* Strong client focus and resilient attitude.
* Willingness to work flexible hours as determined by the needs of the business.
* Ability to work weekends and bank holidays as required.
* Willingness to keep up to date with training and relevant legislation.
In the first instance please apply by submitting your CV.
Please contact Vicky at the Manchester office.
Ritz Recruitment - Employment Agency
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