Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
The SET-CAMHS Crisis Team is looking for an experienced Senior Administrator / Personal Assistant.
The post holder will provide a responsive and efficient administrative service to meet the needs of the team. The post holder will use their reason, intellect and judgement to work on their own
initiative to deal with matters on behalf of their Manager.
The post holder will be an effective decision maker, who is able to prioritise own workload whilst responding to interruptions. The post holder will be able to deal with unpredictable work patterns and proactively deal with issues without reference to others
Main duties of the job
Main Duties:
1. Provide a high quality confidential and comprehensive administrative service.
• Manage the diary and make decisions on behalf of the Manager in prioritising and rearranging diary commitments.
• Open and sort incoming emails and other post in a timely manner, and where appropriate,
personally prepare and send responses to correspondence.
• Operate bring forward and reminder systems.
• Undertake word processing of all documents to a high standard, in an agreed Trust style
and using an appropriate referencing system.
• Utilise advanced level IT skills to create reports, spreadsheets and presentations.
• Develop and maintain filing systems (electronic and paper) to ensure effective access to
relevant information.
• Prioritise own workload on a day-to-day basis to ensure that deadlines are met.
• Act as a central point of contact for external and internal callers, making judgements
regarding appropriate dissemination of key information.
• Coordinate administrative arrangements relating to reporting requirements, to include the
collation and presentation of documentation, preparing evidence and ensuring information
is up to date.
• Oversee the facilitation and administration of meetings/panels, including: taking formal
minutes that are intended for external review eg safeguarding, the production of agendas
and coordination of papers, ensuring that key documents are available within defined
timescales.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
2. We are kind.
3. We are respectful.
4. We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
NELFT place great importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and undertake a comprehensive induction of up to two weeks, including mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Detailed job description and main responsibilities
Please refer to attached job description for detailed description.
Main role to support the SET-CAMHS Crisis team with providing senior administrative oversight.
Person specification
Experiance
Essential criteria
5. Experiance working within SET-CAMHS administration services
Desirable criteria
6. Experiance of supporting management
minutes
Essential criteria
7. Experiance with minute taking
diary management
Essential criteria
8. experience in prioritisation
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
9. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
10. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
11. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
12. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.