Company Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description What you’ll do: Develop a deep understanding of the esure app, its AI-driven capabilities, and the customer experience. Analyse customer insights, MI, and complex business challenges to identify pain points and AI-powered opportunities. Collaborate on innovative solutions and drive them from concept to execution. Support the design, documentation, and build of the app experience, working closely with Caura and product teams. Partner with the Product Owner to refine and enhance the product backlog. Map current and future state journeys, processes, and value streams to align with our strategic goals. Conduct in-depth change impact assessments and ensure successful transformation delivery. Maintain strong relationships with stakeholders and ensure effective communication across all levels Qualifications What we'd love you to bring: Experience in process analysis and improvement (Lean/Six Sigma certification is a plus). An analytical mindset with a passion for problem-solving and uncovering AI-driven efficiencies. Strong stakeholder management skills at a mid-senior level. Ability to document and hand over change initiatives for seamless operational execution. Expertise in agile and scrum methodologies within a dynamic digital environment. Knowledge of human-centred design tools and techniques. Excellent communication and presentation skills, simplifying technical concepts for diverse audiences. Experience with as-is/to-be analysis, process mapping, and user story creation in JIRA. Understanding of general insurance processes and best practices. Additional Information The Interview Process (subject to change): You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail. 1st stage with the Hiring Manager 2nd stage with a stakeholder Offer What’s in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure’s success. 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products 50% off for yourself and spouse/partner and 10% off for direct family members. We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. And much more; See a full overview of our benefits here Reward and benefits | Esure Group PLC We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.