Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience. Duties and responsibilities: To be the first point of contact for our internal clients, either via the phone or email Log all works requests onto our in-house CAFM and finance system Manage both reactive and planned works through to completion Liaise with contractors/suppliers to ensure completion of works You’ll be perfect if: You have excellent customer service skills You have experience in a busy helpdesk/call centre environment Are proficient in Microsoft Office (especially Excel and Outlook) Have knowledge of property services/facilities management preferred, but not essential. Benefits: Competitive salary Fantastic pension scheme Onsite parking Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers Christmas shutdown 25 holidays excl. Bank Holidays This role is entirely office based. Working hours: Monday – Friday. 8:00am – 16:00pm. Occasional overtime available. Believe all the above sound like you, feel free to get your application in now