Job Introduction
Be the best thing about someone’s worst day.
As a Costa Manager at Sodexo Queens Hospital Romford, you are also a team leader and community builder. You will be responsible for achieving financial objectives and growth for the store, while keeping safety as the utmost priority. By building trusted relationships and ensuring client satisfaction and retention, you are a relied upon to make an impact. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
We are currently looking to recruit an experienced Costa Manager to be responsible for the operational performance of the store ensuring that every customer receives an unbeatable coffee experience therefore inspiring the world to love great coffee. We are looking for someone who is passionate about coffee, with excellent leadership skills and a can-do hands-on approach.
Join us at this bustling Costa store, located just inside the main entrance of Queen’s Hospital! This high-volume location operates 7 days a week, from 6:30 am to 11:00 pm, serving a large customer base with an exceptional level of service. We’re therefore looking for an experienced professional who thrives in a fast-paced environment, with a proven track record in managing high-turnover operations. In this role, you’ll lead a dedicated team of up to 50 staff, ensuring smooth, efficient, and quality-driven service every day.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you'll do:
* Lead and inspire the store team to deliver exceptional customer service and uphold Costa’s brand standards.
* Take full ownership of store performance, ensuring financial and operational targets are met.
* Manage scheduling, staff deployment, and labour control to optimise service efficiency.
* Oversee health, food safety, and brand compliance, ensuring a safe, welcoming environment.
* Maintain stock levels and oversee order systems to maximise profitability and customer satisfaction.
* Address and resolve customer feedback to continuously enhance service quality.
* Recruit, train, and support the professional growth of team members.
For a full list of responsibilities please view the attached job description
What you bring:
* Proven experience in managing teams in a retail or hospitality setting.
* Strong people management skills with the ability to inspire and motivate.
* Excellent organisational skills and an eye for detail.
* A customer-first approach and a genuine passion for service excellence.
* Knowledge of health, safety, and food handling standards.
* Budget management experience, particularly in labour and stock control.
What we offer:
You will be rewarded with a salary of £44,000pa and access to a range of benefits, including a performance-related bonus, employer pension contribution, and life assurance – 1 x annual salary.
* Flexible benefits fund of £1,300 to utilise across an array of benefits.
* A flexible and dynamic work environment, fostering work-life balance.
* Competitive compensation, recognizing your valuable contributions.
* Access to ongoing training and development programs, empowering you to grow professionally.
* Countless opportunities to grow within the company, supporting your career progression.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!
For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!
Ready to be part of something greater? Apply today!
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Attached documents
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