Job Overview:
Working for an industry leader, our client is a family-run, highly successful business experiencing exceptional growth with their high-quality products. Crawley is known for its diverse population, with residents from various cultural backgrounds and ethnicities. This diversity is reflected in the town’s restaurants, shops, and cultural events.
The purpose of this role is to enhance customer and other stakeholders’ experience by ensuring that products are successfully delivered and that any site-related issues are resolved promptly.
The Installation Lead is a skilled tradesperson who has constructed and installed wooden structures like doors, windows, cabinets, and trim within a building, while also fitting and securing all necessary hardware components such as hinges, handles, locks, bolts, closures, and other components to ensure proper functionality; essentially combining the carpentry skills of a joiner with the precise installation abilities needed to fit hardware elements.
The Installer will extend our quality assurance processes to installation through onsite training and support and provide continuous improvement feedback to designers and operations.
To be a successful Installation Lead you require the following skills & attributes:
* Skilled joiner with significant architectural hardware installation experience in high-end residential applications.
* Good trainer capable of instructing our contractors, joiners, and internal teams in the correct processes to install our product.
* Excellent interpersonal and communication skills, customer-oriented attitude.
* Ability to work well under pressure.
* Attention to detail, excellent time management, and organization skills.
* Team-oriented with exposure to operations and planning functions, as this role will liaise closely with Operations and Project Consultant teams.
Please note that you must be willing to spend 50/50 time in Crawley and London.
Responsibilities:
* Maintenance and rejuvenation of existing samples.
* Contractor/Joiner site installation team training and support.
* Internal and external problem solving.
* Internal training and product development and improvement.
* Onsite product or installation defect repairs.
* JG facilities maintenance.
* Willing to travel to various sites in and around London.
* Planned product maintenance, setting, and lubricating.
* Scheduled site support visits including provision of spares.
Education/Work Experience Requirements:
Required:
* Carpentry or joinery trained with broad best practice experience installing high-end architectural hardware.
* Technical knowledge of ironmongery and architectural hardware, functional and decorative.
* Experience delivering training or technical support to installation teams.
* UK driver’s license with a clean record.
Nice to have:
* Bespoke joinery and hardware specification and design knowledge.
* Process-oriented.
* Metal finishing experience.
* Passion for high-end bespoke joinery and hardware creations.
#J-18808-Ljbffr