Job Title: Senior IT Application Support Engineer
We are seeking a highly skilled Senior IT Application Support Engineer to join our team in Broughton, UK. As a key member of our IT support team, you will be responsible for providing technical expertise and support to our colleagues in the Aerospace sector.
Key Responsibilities:
* Support and coordinate Level 1.5 & 2 shopfloor engineers in applications used in the manufacturing environment, including MES, ERP, and scheduling software.
* Train and assist end-users to ensure optimal use of applications.
* Collaborate with development and infrastructure teams to resolve incidents and optimize application performance.
* Participate in continuous improvement of processes and tools by proposing innovative solutions.
* Write and update technical documentation and operating procedures.
Requirements:
* Engineering degree in Computer Science, Information Systems, or equivalent.
* At least 8 years of experience in application support, preferably in an industrial sector.
* Proven experience in providing training for colleagues with supervisory responsibilities.
* Prior exposure to production environments and industrial processes.
* Proficiency in ticket management tools and common operating systems.
Why Choose ALTEN LTD - UK?
We offer a dynamic and innovative work environment, with opportunities to work on exciting projects and technologies. Our team is passionate about engineering and committed to delivering high-quality solutions. We prioritize career development and offer personalized support plans to help you reach your full potential.
As a Senior IT Application Support Engineer at ALTEN LTD - UK, you will have the opportunity to work on a wide range of projects, collaborate with experienced professionals, and develop your skills and expertise. We offer a competitive salary, private medical insurance, pension scheme, and a range of other benefits.