Sales and customer service advisor

Job Title: Temporary Inbound Customer Service and Sales Advisor
Location: Birchwood - 100% office based
Hours: Monday Friday, 8:00 AM 4:00 PM / 9:00 AM 5:00 PM, with every other Saturday morning (rotating shift pattern)
Salary: £24,500 per annum (pro-rata) + commission (average £400/month for most advisors)

Overview:
Our client in Birchwood is currently looking for a Temporary Inbound Customer Service and Sales Advisor to join their team during their peak period. This is a great opportunity for someone who enjoys providing excellent customer service while also handling sales opportunities in a supportive, non-pushy manner.

Key Responsibilities:

Handle 100% inbound calls relating to billing queries, service inquiries, pricing requests, and general customer service questions.
Enter accurate and detailed information into the in-house system.
Address customer concerns and complaints with the utmost professionalism and care, ensuring a positive experience.
Take product orders from customers, prepare pricing, and guide them through the ordering process.
Earn commission based on the orders you process (average £400/month).
Ensure all customer interactions are handled to a high standard, leaving the customer satisfied with their experience.


Essential Requirements:

Previous experience in customer service or sales (inbound or similar roles).