We are a small Medical Practice near the Portobello area of Edinburgh. We have the opportunity to recruit a recent school or college leaver who is interested in learning about business, administration and the work involved working in a Doctors Surgery. The successful candidate will be enrolled onto a Business and Administration Level 6 Modern Apprenticeship.\n\nWe are looking for someone to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.\n\nMAIN DUTIES AND RESPONSIBILITIES\nGreet patients and visitors to the practice.\nBook in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.\nEnsure that patients without appointments but who need 'urgent consultationsâ are booked into appropriate slots and referred to a GP where necessary.\nReceive and accurately record requests for home visits, assessing urgency in accordance with the Practiceâs protocols. Print off home visit summary sheets.\nEnsure computerised appointment system is up-to-date.\nRespond and/or redirect all patient and visitor requests accordingly.\nExplain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. \nSet-up of new patients on to the computer system.\nAdvise patients of relevant charges for private services, accept payment and issue receipts for same.\nProduce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.\nEnsure correspondence, reports, results etc are filed electronically in correct patient record.\nEnsure reception and waiting areas are kept neat and tidy\nRe-stocking of information leaflets as appropriate\nAnswering incoming telephone calls, ensuring calls are documented and redirected accordingly.\nUndertake administration tasks as allocated.\nAction start and end of day procedures ensure answering machine service for out of hours information is directed appropriately â Ensure calls are going on to NHS at close of business each day.\nEnsure up-to-date maintenance of both computerised and manual filing systems (ie patient notes).\nCheck emails on a frequent daily basis and send email information as required. \nA Regularly check Daybook Tasks and Workflow to check all have been actioned and if necessary, help to action what is possible to do.\nAdvise Health Board of deceased patients using Vision.\nAmalgamation of new patient records.\nCheck fridge daily for lab specimens. You will learn about data protection, storing and receiving data, diary management, how to use our IT and Database systems. You will also learn how to communicate in a busy office environment, how to manage your workload and customer service skills. National 5 Qualifications which should preferably include English.\nGood IT skills and able to use Microsoft packages including Excel, Word and Teams\nGood communication skills.\n