Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. The Operations Director will have strategic and operational responsibility for neurological & brain injury operational services in Brainkind as allocated by the Executive Director of Service Delivery, ensuring full compliance with all regulatory and quality standards and managing a portfolio of complex and specialist health and social care services.
They will be a highly visible leader who will be responsible for developing a culture of high performance across Brainkind based on openness, collaborative working and in accordance with Brainkind’s shared values and will:
Be accountable for the effective strategic and operational performance, management and delivery of Brainkind’s operational services and the achievement of defined regulatory, quality and financial targets, whilst ensuring high quality, service user-centered care.
Strategy Development and Implementation
•To work closely with the Executive Director to develop and deliver a robust strategy for Brainkind’s operations which ensures that Brainkind remains financially viable and is recognised as a leading service provider across our service delivery areas.
•Work closely with the Business Development team to ensure occupancy is meeting budget targets and were there are challenges clear plans are developed and implemented to increase referrals and/or reprovision of the service dependent upon market analysis and demand
•To translate innovative strategies into growth by planning, adapting and mobilising new services and successfully delivering the benefits defined in the prescribed business cases.
•To identify, establish and maintain positive relationships with key internal and external stakeholders, including regulatory bodies, NHS, Local Authorities and other key partners and to promote Brainkind and its services externally in a proactive and professional manner.
•To lead, direct, motivate and engage the operational and clinical staff across the operations and ensure the delivery of consistently high performance and appropriate, effective, high-quality care and support at all times.
•To ensure rigorous monitoring and auditing review systems are in place within all operational services and to work in partnership with the Quality Assurance function to embed an integrated performance and accountability framework.
•To recognise and pursue new opportunities, service improvements and Brainkind-wide initiatives and work with the Senior Leadership Team in their development and implementation in line with agreed plans and strategies.
•To ensure the highest standards of governance and probity are maintained and that all resources within operational service delivery work are managed in accordance with Brainkind’s policies and procedures.
•To foster a culture of continuous improvement and operational excellence, maximising resources to deliver high quality care and support in the most cost-effective manner, delivering against agreed financial, commercial and quality targets and at all times promote positive outcomes for the people we support.
•To work with the Head of Quality Assurance and Governance to ensure that appropriate standards are maintained across all services
•To have full responsibility for the operational performance of all services within the division, including the achievement of agreed financial, quality and regulatory targets.
•To work with the Executive Director of Finance to ensure robust financial management is in place, to ensure that the operational services are sustainable, financially viable and able to meet future demands for service provision
•Use knowledge and experience to work autonomously on complex managerial projects and commit Brainkind to strategic developments which will have Brainkind-wide implications.
• Ability to lead the systematic identification of service delivery issues in the context of the business planning processes and ensure that implementation is managed and maintained across Brainkind.
Prepare and present reports, briefings, respond to complaints as required.
•To participate in a rota of senior colleagues to deal with out of hours emergencies
•To undertake, any reasonable travelling requirements, to fulfil the tasks and responsibilities of the role.
Evidence of continuous professional development
•Demonstrate business focus
•Ability to develop a culture that empowers frontline staff, devolves decision making to its lowest level, is risk aware and encourages creativity and continuous learning
•Evidence of delivering against service delivery targets whilst maintaining high quality services
•Clear understanding of national health policy
•Experience of commissioning Brain Injury and/or Community Services
•38 days annual leave inclusive of bank holidays
~ Access to our Employee Assistance Programme (EAP)
~ Excellent training and support
~ Group life assurance
~ Eye voucher scheme
~ Company Pension
~ Long service and staff awards
~ Free parking
~ Nationwide employee staff discounts incl. Blue Light Card: provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store
Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible.
*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*
Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. It’s a place where we recognise, celebrate and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.
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