Level 3 Senior Internal Support Engineer
* Full-time
* Department: Business Operations
* Employment Hours: Full time
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services, and Cyber Security & Networking.
Values: Open, Trusted, and Bold
The Role: We’re now recruiting for a Level 3 Senior Internal Support Engineer to join our busy team based in London. The main focus of this role is to provide support for the use of key business applications and hardware. The role can be varied and covers a wide range of technologies, so the candidate must be able to adapt to changes in responsibilities and duties as appropriate.
Part of this role will also be to identify any potential issues and improvements to systems and to provide adequate solutions to the changing requirements of the business. There will also be an expectation of involvement in project work being carried out on the wider business IT infrastructure and platforms.
Key Responsibilities:
* Provide support for the use of key business applications.
* Operate a helpdesk system responding to problems quickly, efficiently, and in a timely manner.
* Maintain user accounts in Active Directory, Office 365, Exchange.
* Build, service, and troubleshoot laptops, desktops, and virtual servers where needed.
* Assist with infrastructure planning and projects, including any networking, switching, or wireless projects underway.
* Ensure systems are kept up-to-date and maintained in line with best practices.
* Coordinate with 3rd party vendors to support systems.
* Follow and aid in the development and deployment of ISO processes and software solutions in line with business strategy and priorities set by management.
* Evaluate and implement appropriate technologies.
* Assist in the support of onsite meeting room equipment (Poly, Cisco, Surface Hub), WiFi, and printing.
Occasional out-of-hours work may be required as necessary.
Skills & Experience:
* This is a highly process-driven role, and the ability to learn and implement these processes will be vital for the successful candidate.
* Excellent communication skills, both oral and written.
* Able to work collaboratively as part of the team, but also independently and using your own initiative.
* A professional and confident approach.
* Accuracy and attention to detail.
* Ability to efficiently plan and prioritize workload to meet deadlines.
* Previous applications, software, or product support experience working within a support team.
* Previous project delivery or consultancy experience.
* Windows 10/11, Active Directory administration, DNS, DHCP, Hardware/software builds, Azure administration and build experience, Printers, SharePoint, Office 365, OneDrive, Citrix, Exchange on-prem, Mimecast, Veeam, VMWare, HyperV.
Beneficial Skills / Experience:
* ISO 27001
* Microsoft or ITIL qualifications
* Fortigate firewall experience/knowledge
* AVD
* Sentinel knowledge
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
#J-18808-Ljbffr