Customer Service Administrator – Maternity Cover
Location: Rugby (Outskirts – car driver essential)
Salary: £24,000 – £25,000
Length of contract: 12 months
Purpose of Role:
To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
1. Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
2. Managing customers’ expectations during the process and project closure phase.
3. To resolve challenges for customers when orders cannot be fulfilled.
4. Finalisation of projects under the guidance of Sales Team.
5. Adhering to company processes and procedures.
6. Develop good working relationships with Sales, Logistics and Accounts Departments.
7. Build excellent relationships with customers.
Experience:
1. Experience within customer services.
2. Knowledge of CRM systems.
3. Good knowledge of MS Office (essential).
4. Strong administration and customer service skills.
5. Ability to work calmly in a busy environment.
Personal Attributes:
1. Strong communication and social skills.
2. Objective-oriented.
3. Strong work ethic, open and reliable.
4. Outstanding organisational skills.
5. Flexible approach with the ability to work on your own initiative.
Other Criteria:
1. Good knowledge of MS Office.
2. Ability to learn and adapt to company products quickly.
#J-18808-Ljbffr