DUTIES AND KEY RESPONSIBILITIES Monitor incoming website, email and telephone referrals and enquiries for Think Talk Act and wellbeing services Respond in a timely manner to all referrals and enquiries, making telephone contact with individuals to triage and provide appropriate information where required Apply effective communication and interpersonal skills in response to the different needs of individual people and service volunteers Be able to communicate in a compassionate and sensitive manner with individuals, and be comfortable responding to distress Be able to signpost to other services where appropriate Manage referral booking system, recording information as and where required Be responsible for service data, entry & collection as required Undertake service evaluation audits as required providing necessary reports provide relevant reports as required, including collation of service evaluations. Manage and coordinate timetable-schedules, including room/venue bookings where required Coordinate supply of marketing and promotional literature, including monitoring stock and managing distribution Liaise with stakeholders as required Be responsible for ordering-purchasing-invoicing-expenditure analysis in relation to service Coordinate and manage volunteer rotas, to ensure continuation of service Act as main point of contact for volunteers, responding appropriately to any issues and escalate concerns as appropriate Liaise with hospice wellbeing team and head of service in regards to any safeguarding concerns reported by volunteers Within own capabilities, and having received the relevant training, support the delivery of services to fill any gaps in volunteer resource, avoiding cancellation of services wherever possible. Lead, coordinate, administer and undertake tasks to support the recruitment and training of volunteers, liaising with Head of Service, HR and education teams as required Coordinate, attend and minute meetings as required Provide administrative support to Head of Service as required