Our client is a leading insurance provider, committed to transforming the perception of insurance through innovative technology and a customer-centric approach. They are seeking an inspiring Team Manager to drive operational excellence within their call centre operations. This role offers the opportunity to lead a diverse team, foster an inclusive work culture, and contribute significantly to the company's ambitious growth plans.
This are perfect role for people with maturity, emotional intelligence, professionalism, and strong people leaders!
* Opportunity to shape the success of a leading financial services provider
* Drive operational excellence within call centre operations
* Foster an inclusive, high-performing work environment
What you'll do:
As a Team Manager, you will play a pivotal role in shaping our client's success. Your passion for leadership and inspiring others will be key in driving operational excellence and fostering a high-performing, inclusive environment for colleagues. Leveraging your deep understanding of call centre operations, you will guide the team with strategic insight and hands-on mentorship. You will also be responsible for producing MI reports and leading insightful conversations with data.
1. Motivate and lead a team of contact centre colleagues, fostering a culture of collaboration, growth and high performance.
2. Ensure smooth daily operations, driving eff...