Job summary
An exciting opportunity has arisen for a kind and experienced Team Administrator to join our friendly and dedicated colleagues of the North Yorkshire and York child and adolescent mental health Eating Disorders team based at Dragon Parade clinic in Harrogate.
The CAMHS Eating Disorders team (Child and adolescent mental health service) provides services and delivers care to children and young people in the North Yorkshire and York area.
Dragon Parade clinic is located just outside of Harrogate Town centre, approximately a 10 minutes walk from the train station. It is easily accessed by car, bus, train and bicycle.
As a member of the team you will work in the team office, alongside medical secretaries and other administration staff to provide support to the clinical staff within the team.
The office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
Main duties of the job
This role is at the heart of the multi-disciplinary team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with clinicians, to ensure that they have everything they need to provide the best possible care to our service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment and that can prioritise their workload and work to deadlines. An individual with excellent understanding and experience of using IT software such as Microsoft Office which will be used to maintain the trust systems and processes.
The successful candidate will have contact with service users, families and carers as well as members of the public, and will require excellent interpersonal skills and possess and uphold the trust values of Respect, Compassion and Responsibility.
About us
With a starting salary of £24,071 pro rata, per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts and, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many development opportunities available, giving you the opportunity for career progression.
All staff have regular 1-2-1s, which provides lots of opportunity for discussion around achievements, challenges and aspirations.
Staff recognition is very important to us; we work closely with colleagues from across the Trust to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes.
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our people, for the right roles, at the right time.
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
To be successfully shortlisted for this position, please read the job description carefully, and use your application to demonstrate how your knowledge, experience and skills match the post requirements.
Person Specification
Qualifications
Essential
1. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period
Experience
Essential
3. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
4. Customer Service experience (face to face, answering calls, correspondence)
5. Experience of organising completing demands and workloads
6. Experience of setting up and maintenance of administrative systems and processes
7. Experience of setting up and maintenance of administrative systems and processes
Knowledge
Essential
8. Comprehensive knowledge of Microsoft Office applications
9. Understanding of data protection and the need for confidentiality and how to maintain this
10. Knowledge of office systems and processes
Desirable
11. Working knowledge of medical/psychological terminology.
Skills
Essential
12. Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience)
13. Accurately transcribe data from a variety of sources, including digital dictation software
14. Numerate to be able to undertake basic calculations/information
15. Follow and work within defined procedures
16. Good organisational skills and able to prioritise workload and work on own initiative within procedures
17. Ability to work as part of a team, sharing knowledge and training.
18. High level of attention to detail and quality of work
19. Ability to use and maintain office systems
20. Demonstrate accurate keyboard skills through the ability to process documents and complete information accurately