To ensure the highest standards of service and customer care are maintained in all aspects of the Conference and Banqueting Department.
Key responsibilities:
1. To ensure all guests receive the highest level of service at all times, providing a willing and courteous service, always promoting the hotel and its image.
2. To ensure all meeting rooms and functions are set up according to the function list and before the scheduled times. All rooms should be set to the highest standards.
3. To ensure all coffee and tea breaks are served promptly at the agreed times.
4. To present and serve food and beverages to the highest standards.
5. To have a good knowledge of daily menus and available beverages.
6. To be knowledgeable of all hotel facilities and inform and sell these when asked by customers.
Hospitality & Service
* To provide the highest quality of guest service standards with the aim of exceeding expectations at all times.
* To be an exceptional ambassador for the Elite Group.
Business Development
* To be aware of the hotel facilities and actively inform and upsell these to guests.
* To participate in all training opportunities to maximize upselling and improve the business success of your department.
Communication, Planning & Organisation
* To report any defective equipment or faults to the Conference and Banqueting Manager, Deputy, or Supervisor.
* To assist with and prioritize the reduction of breakages in glassware, equipment, and the use of disposable goods.
Elite Hotels are committed to Investors in People and will provide necessary training and development to ensure you perform your duties to the highest standard.
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