British Airways Holidays
Our colleagues and customers are at the heart of everything we do. We're one of the UK's leading and most trusted tour operators. We provide holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers' holidays seriously.
As part of the British Airways brand, we offer the advantages of being part of the UK's largest airline coupled with all the benefits of being in a smaller company. Our country's passion, diversity, excellence, creativity and warmth are the same special qualities that make all 340 of us at British Airways Holidays who we are.
British Airways Holidays is a great place to work, but don't just take our word for it. In a recent colleague survey, 91% of our colleagues agreed that people want to work here because of our culture and 94% confirmed we have a vision for the future that's easy to understand and meaningful.
Our business is growing and has ambitious plans, so it's a really exciting time to join our team.
About the role
At British Airways Holidays, the safety of our customers is an absolute priority. We want them to create the most precious holiday memories with friends and family and having the highest health and safety standards in our partner hotels is so important to the trust placed in us.
You will work in our friendly and supportive Health and Safety team providing administrative support to our Health & Safety Executives who undertake the safety validations in our global partner hotels. We value collaboration and working together to achieve.
The focus of your time will be to plan the itinerary for trips our Executives and Consultants undertake. This means organising all their appointments with the hotels, travel arrangements, keeping all records up to date and ensuring they get the most effective use of their time when they are at the destination. There will be multiple trips to plan monthly with set deadlines and turnaround times.
You don't need to come from a health and safety background. We will train and support you in this area. It is the administrative experience, high attention to detail, ability to multi-task and plan, and being able to react and reprioritise to change quickly that are a must. You will work with our commercial teams who look after our hotel partners and deal with the hotels directly, so a collaborative approach and the ability to influence and build effective relationships is key.
This role is an excellent opportunity to join in an administrative capacity with the potential to learn about health and safety in a tour operator and over time develop your career into the field of the Executives undertaking the hotel validations.
What you will be doing
* Create and plot itineraries requesting appointments with suppliers and ensuring trips are confirmed in a timely manner.
* Co-ordinate all travel arrangements.
* Maintain safety records, checklists and trackers on various systems.
* Review the daily submitted checklists and send any system-generated queries.
* Manage day-to-day enquiries from the business and suppliers, escalating as required.
What you will bring
* Proven experience in a role requiring organisation and administration skills.
* High level of accuracy and attention to detail.
* Able to work independently and use own initiative - experience of sound decision-making skills.
* Ability to juggle multiple pieces of work at the same time.
* Manage work to set deadlines.
* Planning, organisation, and time management ability.
* Proven collaborative approach.
* Able to react quickly to changing external situations and find solutions.
What we can offer you
£24,000 to £26,000 per annum salary (this may vary depending on your relevant skills and experience).
Our offices are based in central Crawley and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first few weeks.
Key benefits include
* 25 days holiday per calendar year, increasing by one day for every two complete years, to a maximum of 30 days, plus normal bank holidays.
* Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one.
* Discounts on BA flights and holidays from day one for you, your friends, and family.
* Flexible start & finish times.
* Annual incentive scheme and salary review (dependent on company & individual performance).
* Company contributory pension scheme up to a maximum of 5% colleague and 11% company contributions.
* Flexible benefits package including generous life assurance cover, plus options such as dental/medical cover, and cycle to work, technology, and electric car schemes.
* Range of colleague wellbeing and recognition programmes.
Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.
* We aim to be inclusive - everyone feels valued and respected as an individual.
* We aim to ensure equality and equity - everyone treated fairly as individuals with recognition of unique differences.
* We aim to be diverse - with a mix of colleagues representing our community.
We are advertising this role as a permanent full-time role; however, if you would like to apply on a part-time basis, you are welcome to open a discussion about this at the stage of the application process that suits you.
Closing date for applications is: 26th January.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
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