We are seeking a Temporary Customer Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.
Client Details
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Description
As a Temporary Customer Call Handler you will be:
1. Manage incoming calls and customer service enquiries.
2. Identify and assess customer's needs to achieve satisfaction.
3. Provide accurate information using the right methods/tools.
4. Attend to a person in their own home, who has had a fall, and use specialist lifting equipment to help them up.
5. Work with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
Profile
A successful Temporary Customer Call Handler should have:
1. Proven customer support experience or experience as a client service representative.
2. Strong phone handling skills and active listening abilities.
3. Familiarity with CRM systems and practices.
4. Excellent communication and presentation skills.
5. The ability to multi-task, prioritise, and manage time effectively.
6. A full UK driving licence (essential) but don't need access to your own car.
7. Full flexibility (5 out of the 7 days) in the week as there are different shift patterns: early (6:00am-16:00pm), late (13:00pm-10:00pm), and nights (22:00pm-06:00am).
*Please note employment is subject to a satisfactory DBS check.*
*This role is a full-time, office-based role.*
Job Offer
In return, our client can offer:
1. Immediate start date.
2. Temp to perm opportunity.
3. Great career opportunities.
4. Convenient location in Stockport.
5. Professional development opportunities.
*Please note for this role you will need to hold a full UK driving license.*
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