Ladurée Barista/ Bartender Job Description
Job Title : Barista/ Bartender
Location : Central London (Covent Garden)
Reports to : Assistant Store Manager, Store Manager and General Manager
Position Summary:
We are looking for passionate baristas to join Ladurées family and share our love for great coffee. If youre motivated by teamwork, enjoy helping others, and bring a positive attitude to work, wed love to have you on board. With no two days being the same, adaptability and a commitment to maintaining high standards are essential as you deliver our specialty coffee.
The Ladurée Barista plays a key role in delivering a luxurious and exceptional coffee experience to customers visiting Ladurée. This role involves preparing and serving a range of beverages, including specialty coffees, teas, and non-alcoholic drinks, all while ensuring excellent service that reflects Ladurées high standards.
Key Responsibilities:
Beverage Preparation and Presentation
Prepare and serve a variety of beverages, including coffee, espresso-based drinks, teas, and other non-alcoholic drinks, according to Ladurées recipes and presentation standards.
Create visually appealing drinks that reflect the sophistication of the Ladurée brand.
Stay updated on seasonal beverages and limited-edition drinks, contributing to their promotion.
Adhere to hygiene and safety standards when handling food and beverages.
Customer Service Excellence
Provide a warm and friendly welcome to customers, ensuring a luxurious and professional experience.
Engage with customers, offering knowledgeable recommendations and answering questions about beverages and menu items.
Handle customer inquiries or complaints with professionalism and ensure a positive resolution.
Ensure efficient and courteous service during peak times without compromising quality.
Sales and Upselling
Actively promote and upsell beverages, pairing drinks with macaron, pastries or menu items to enhance the customer experience.
Assist the café team in meeting sales targets by encouraging customers to try new or premium drinks.
Process transactions accurately and efficiently, handling cash and card payments.
Coffee Area Maintenance and Stock Management
Maintain cleanliness and organization of the coffee area, ensuring it is always presentable and well-stocked.
Restock supplies, including coffee beans, milk, syrups, glassware, and garnishes, as needed throughout the day.
Monitor stock levels, reporting shortages or maintenance issues to management promptly.
Conduct regular inventory checks and participate in stock rotation to maintain product quality.
Product Knowledge and Brand Representation
Develop and maintain in-depth knowledge of Ladurées coffee offerings, and brand history.
Represent the Ladurée ethos through polished appearance, refined behaviour, and attentive customer interactions.
Attend team briefings and training sessions to stay informed about new menu items, service standards, and operational updates.
Share knowledge with customers about coffee beans, preparation techniques, and Ladurées unique offerings.
Operational Support
Assist with opening and closing duties, including managing the terraces, and ensure all coffee-related tasks are completed efficiently.
Collaborate with the café and retail teams to ensure a seamless customer experience.
Follow all health and safety regulations, particularly regarding food handling and equipment use.
Able to embrace additional duties as required.
Team Collaboration
Work closely with team members to foster a positive and collaborative work environment.
Participate in team meetings and training sessions to stay informed about new products, promotions, and procedures.
Qualifications :
Previous experience as a barista, preferably in a luxury or high-end restaurant, café, or hospitality setting.
Excellent beverage preparation skills, including in-depth knowledge of coffee, espresso drinks, and teas.
Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
Flexibility to work various shifts, including weekends, holidays, and peak periods.
Preferred Skills :
Passion for coffee and gourmet beverages.
Barista or relevant certifications are an advantage.
Familiarity with POS systems and basic inventory management.
Benefits :
Competitive hourly wage
Employee discounts on Ladurée products and dining.
Opportunities for career development and advancement within Ladurée.
Exposure to a prestigious, globally renowned luxury dining environment.
Monthly Travel Allowance
Employee Assistance Program (EAP)
Pension Plan
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