Opportunity:
Our trusted partner, a highly reputable cloud solutions provider, is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday, which will involve some night shifts. The chosen candidate must have demonstrable experience in Tier 3 resolution at administration level across cloud, server, networking, and virtualization. Our client is paying up to £45,000 (DOE) to be based in Sittingbourne working a hybrid shift pattern consisting of nights/days.
You will be a good communicator, technically proficient, and able to provide strategic guidance to clients regarding technology and IT infrastructures, enabling major business process changes through enhancements to clients' IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.
Responsibilities:
* Engaging with clients to determine their technology requirements.
* Working with clients to deliver projects to a defined scope, quality, cost, and timescale for outcome success.
* Clarifying client system specifications, understanding working practices, and the nature of the customers’ business.
* Working at customer sites, liaising with staff at all levels within their organisation – good stakeholder management is therefore a pre-requisite.
* Developing new technologies and then implementing these.
* Presenting solutions in clear and consistent written or oral reports using Word, Excel, and PowerPoint.
* Designing, testing, installing, and monitoring systems during the Project phase.
* Preparing documentation and presenting progress reports to customers following implementation.
The candidate will be technically proficient in the following areas:
* Microsoft technologies, including Office 365 Cloud, Exchange Online, and SQL; experience of designing and implementing MS Azure/AWS would be advantageous.
* Server Operating Systems, Active Directory, DNS, Group Policy.
* Virtualization technologies including Hyper-V or VMware.
* Network hardware including Routers, Firewalls, Switches, Wi-Fi (Vendor Neutral).
* IP/TCP hardware resolution at administration level.
* Storage including SAN, NAS, SCSI, iSCSI, and Fibre Channel.
* Mobile Device Management, Security products.
* Backup and DR technologies with a strong understanding of BCP.
Package:
* Salary reviews, career progression, training, and certifications.
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