About the role An exciting opportunity has arisen for a Porsche Reservations Advisor to develop our growing Customer Contact Centre within the Specialist division.
The role will be situated primarily at our office within Porsche Centre Leicester with the potential for the opportunity for home working once your training has been completed.
Our contact centre team is responsible for handling numerous customer queries relating to repair work and servicing of our Porsche vehicles. Therefore maintaining up-to-date knowledge of our products and services is an important feature of the role.
Every query must be handled with care and precision, answering customer inquiries, resolving issues, and providing accurate information whilst being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment.
The ability to record and manage customer data efficiently in our system, work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.
This is a fulltime position- 37.5 hours a week on a rota basis with shift patterns of 8:00-16:30 and 9:30-18:00 Monday to Friday. You will also be required to work 1 in 4 Saturdays working from home 8:30-12:30.
About you Previous experience within a Contact Centre environment is not essential as full training will be provided....