AUTOMOTIVE SERVICE ADVISOR Location of the Automotive Service Advisor / Service Reception / Workshop Administrator / Service Administrator / Vehicle Service Advisor / Fleet Administrator: Gloucester Salary for the Automotive Service Advisor / Service Reception / Workshop Administrator / Service Administrator / Vehicle Service Advisor / Fleet Administrator: £30,000.00pa Hours of work for the Service Advisor / Service Reception / Workshop Administrator / Service Administrator / Vehicle Service Advisor / Fleet Administrator: 42.5 hours a week - Monday to Friday 08:00am - 17:00pm and alternate Saturdays from 08:00am - 13:00pm The role for the Service Advisor / Service Reception / Workshop Administrator / Service Administrator / Vehicle Service Advisor / Fleet Administrator: My client, a large group, are looking for a dedicated Service Advisor to join their team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings. You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work. Being part of their team is about being experts in what they do. They are committed to investing in your career and skill set, so when you join the technical team, you will benefit from an annual appraisal and ongoing training. Day to day for the Service Advisor / Service Reception / Workshop Administrator / Service Administrator / Vehicle Service Advisor / Fleet Administrator will be: Dealing with customers and ensuring customer satisfaction. Utilise workshop loading and ensure it is up to date. Regularly and pro actively keep customers up to date with progress on their vehicle. Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify the customer requirements and where possible, supply an accurate fully inclusive costing. Produce accurate job cards, invoices, estimates and related information. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Produce warranty job cards in line with the manufacturers policy and procedures. Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Skills and Behaviours required for the Service Advisor / Service Reception / Workshop Administrator / Service Administrator / Vehicle Service Advisor / Fleet Administrator: Communication - This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updated on their vehicles or notifying the workshop team with updates Resilience Motivation Attention to Detail - Precision in ensuring all communication and job cards are accurate is essential. This allows them to provide the best customer service through efficient and effective process. Therefore, it is really helpful that you have previous experience as a Service Advisor in the Automotive industry. Time Management BENEFITS Overtime opportunities A day off for your birthday 23 days of annual leave per year plus Bank Holidays Branded uniform Working for an official "Great Place to Work" and "UK Best Workplace for three years running Access to 100s of employee perks on Perkbox Auto enrolment pension Enhanced Maternity and Paternity pay policies Access to Wellness programme and Employee Assistance Programmes Reward and Recognition programmes Long Service Recognition Plus many other Benefits If this Automotive Service Advisor role sounds like a great role for you then please send your CV to Danica Baker at Sprint Recruitment