Join the Boparan Restaurant Group – Where Innovation Meets Passion!
As a Hospitality Trainer for Boparan Restaurant Group, frequent travel across the UK is a key part of this role. If you're ready to take your career to the next level and fully embrace the business, this opportunity is for you!
At Boparan Restaurant Group, we’re more than just a family of nine unique, brilliantly diverse brands with over 100 locations – we’re a dynamic force in food and hospitality, always pushing boundaries and creating unforgettable dining experiences. Our collection of brands each have its own personality, but we all come together at the same table, working collaboratively to shape a culture that is fun, creative, and ambitious.
We’re led by passionate, visionary leaders who not only foster the growth of our brands but also empower personal and professional development across our team. Driven by innovation and fuelled by our relentless ambition, we’re on an exciting journey of expansion both in the UK and internationally – and we’re looking for talented individuals to help us continue to deliver excellence and achieve our bold ambitions.
Key Responsibilities:
Training and Development:
* Design, implement, and manage comprehensive training programs for FOH team members, including onboarding, ongoing development, and cross-training.
* Ensure all FOH staff are trained to provide excellent customer service and are knowledgeable about the Slim Chickens menu, brand standards, and operational procedures.
* Conduct hands-on training sessions, role-playing exercises, and team-building activities to enhance skills in customer interaction, food presentation, and overall guest experience.
* Regularly update training materials to reflect current best practices, menu updates, and operational changes.
Leadership and Coaching:
* Act as a mentor and coach to FOH team members, providing continuous feedback and guidance to ensure optimal performance.
* Monitor team performance, identify areas for improvement, and implement action plans to address any skill gaps or service deficiencies.
* Foster a positive and motivating work environment that encourages teamwork, professionalism, and a guest-first mentality.
Operational Support:
* Work closely with restaurant management to ensure smooth day-to-day operations at the FOH.
* Assist with scheduling, resource allocation, and staff placement to ensure adequate coverage and maintain service quality.
* Ensure all FOH staff adhere to food safety, health, and sanitation standards at all times.
Customer Interaction:
* Model exceptional customer service, consistently demonstrating Slim Chickens' high standards of hospitality.
* Resolve guest concerns or complaints in a professional and timely manner, ensuring customer satisfaction.
Continuous Improvement:
* Assess the effectiveness of training programs and processes through regular evaluations and feedback from staff and customers.
* Collaborate with the management team to identify opportunities for operational improvements and implement best practices in training and FOH service.
* Stay updated on industry trends, customer service techniques, and training innovations to ensure Slim Chickens remains at the forefront of guest experience.
Qualifications:
* Previous experience in a management or leadership role in a fast-casual or full-service restaurant environment.
* Proven experience in training and developing FOH team members.
* Excellent communication, presentation, and interpersonal skills.
* Strong understanding of customer service principles and hospitality best practices.
* Ability to motivate and lead a diverse team in a high-paced environment.
* Strong organisational and time management skills, with the ability to manage multiple priorities.
* A passion for food, hospitality, and delivering an exceptional guest experience.
Preferred:
* Experience working with a similar restaurant brand.
* Knowledge of food safety and health regulations.
* Ability to work flexible hours, including evenings, weekends, and holidays.
What’s in it for you? We believe in offering more than just a job—this is a career opportunity with exciting rewards:
* Feast on Savings: Enjoy 50% off your total bill for you and five friends across all our brands.
* Exclusive Discounts: Access special offers from thousands of retailers and restaurants through our BRG Spark App.
* Stock Up on Favourites: Get 20% off at Carluccio’s retail gift shop & deli.
* Secure Your Future: Free mortgage advice and access to our Financial & Wellbeing Centre.
* Access Your Pay Anytime: Use Wage Stream to tap into your earnings whenever you need them.
* Healthcare & Wellbeing: Benefit from our Healthcare Cashplan and Employee Assistance Programme (EAP).
* Referral Rewards: Earn bonuses for referring friends to join our team.
* Career Growth: Excellent opportunities for development within our expanding portfolio of brands.
* Flexible Working: Enjoy flexible scheduling options for a better work-life balance.
If you're ready to take the next step in your technical career and be part of an innovative, growing company, we want to hear from you!
Join us and be part of our journey as we create unforgettable dining experiences, one restaurant at a time!
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