Vida Healthcare has exciting opportunities for reliable, hardworking patient support team members to join our experienced team on a full or part-time basis.
The hours would involve a combination of the following shifts:
* Mornings - 8am - 1.30pm
* Afternoons - 1.00pm - 6.30pm
This position will be based at Gayton Road Health Centre, Kings Lynn & The Hollies Surgery, Downham Market.
Our patients demand the highest standards of care, and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you. You must be able to work collaboratively with the practice team to meet the needs of our patients, where high-quality service delivery, complete confidentiality, and patient satisfaction are an absolute priority.
Main duties of the job
* Maintain a professional and effective receptionist service for our patients.
* Provide telephone and face-to-face access for patients to book, cancel, and check appointments.
* Deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
* Support patients who may have a problem or complaint.
* Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
* Engage in customer service processes and provide a high-quality internal and external service.
* Partake in any training, as appropriate for personal and professional development.
About us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care, and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail, and commitment to quality-of-service delivery.
Person Specification
Experience
* Ability to work effectively with others.
* Excellent organisational, time management, communication skills, and attention to detail.
* Ability to work with highly confidential information.
* Experience within a customer service environment.
* Previous experience of using SystmOne and experience of working within the NHS or in a call-centre setting are an advantage.
* You can expect to be mentored and supported by the organisation while you are empowered to deliver care and support.
Qualifications
* Educated to GCSE level, including English, or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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