This is a 1 year contract **
The Lead Specialist IT Field Service manages and/or coordinates operational ICT activities (locally - for medium to large sites, or remotely - for small sites), and provides training and guidance towards end-users, for an optimal use of ICT, covering applications, workplace, and infrastructure services.
He/she ensures that IT solutions within the scope of the role are compliant to relevant corporate, security and architecture requirements, and that deviations are dealt with promptly and according to the defined processes.
Key Responsibilities
1. Ensure end-users are well-equipped and instructed in the optimal use of IT workplace and infrastructure services.
2. Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site.
3. Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons.
4. Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
5. Manage vendor relationships.
6. Handle ICT Service Exceptions, ICT Communication, and ICT S...