About Our Client
Our client is a well-established entity within the industrial/manufacturing industry. They are known for their quality products and commitment to customer satisfaction, whilst maintaining a strong presence across the UK.
Job Description
1. Address customer inquiries efficiently and professionally.
2. Collaborate with various departments to oversee order management.
3. Foster and maintain strong customer relationships.
4. Maintain exceptional standards of customer service.
5. Ensure orders are processed accurately and on time.
6. Provide prompt feedback to the company regarding service issues or customer concerns.
7. Contribute to team meetings and share best practices with colleagues.
The Successful Applicant
A successful sales coordinator should have:
1. Ability to communicate effectively with customers, sales teams, and other departments.
2. Capability to manage multiple tasks, prioritise effectively, and meet deadlines.
3. Ensuring accurate order processing, documentation, and follow-up.
4. Quick thinking to resolve customer issues, product discrepancies, or service concerns.
5. Ability to work well with cross-functional teams such as marketing, logistics, and customer service.
6. Focus on understanding and addressing customer needs and enhancing satisfaction.
7. Understanding of sales processes, product offerings, and market trends.
8. Familiarity with CRM systems, order management software, and Microsoft Office tools.
9. Ability to handle a high volume of orders and inquiries while maintaining efficiency.
What's on Offer
1. Great benefits package
2. On-site parking
3. Generous holiday entitlement
4. Immediate start
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