Gap Personnel are currently working in partnership with Thompson & Morgan (Branded Garden Products), Based in Ipswich, Suffolk,
Thompson & Morgan is internationally recognised for supplying seeds, plants, and gardening equipment.
The role of a Customer Care Representative is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.
Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.
Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.
The site runs 7 days a week and offers a flexible working rota which will include Full time hours with weekend days being part of your rota.
Basic hourly rate of £11.69 per hour
After 12 weeks, Overtime pay over 40 hours is paid at £17.53 per hour
As a Customer Service Advisor your duties will include but will not be limited to:
To handle inbound customer contact via telephone, email, and social media.
To process orders by post and telephone with accuracy and with attention to detail.
To de...