Check out the development opportunities in the Customer Operations team.
This is an office-based role; the Customer Operations team works from our Cardiff City Centre Office.
What You’ll Be Doing:
* Lead a team of 10-12 agents to achieve top outcomes for customers and the business.
* Support the Customer Operations Manager in driving positive department changes.
* Develop team skills through 1-1s, coaching, huddles, and meetings.
* Build strong relationships with key internal stakeholders.
* Act as an escalation point for team support when needed.
* Remove barriers that prevent agents from delivering excellent service.
We’re Looking For:
* Strong attention to detail and ability to spot when things aren’t working as planned.
* Experience in interpreting basic data sets.
* Willingness to make mistakes and learn from them, as shown in your role at CoT.
* Genuine care for team development, reflected in your interactions at CoT.
* Ability to give and receive constructive feedback, including ‘managing up’.
* Strong ambition to succeed, demonstrated by past wins in previous/current roles.
Diversity & Inclusion: We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks: We try not to take ourselves too seriously (all the time), so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
£33,000 - £35,000 Depending on experience
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices.
Check out more of our benefits, values, and mission here.
Interview Process:
* First stage: 30-minute intro and values call with Talent Partner (Video call)
* Second stage: 60-minute interview with our Customer Operations Manager to assess experience and fit (In Person)
* Final stage: 45-minute interview with Head of Operations for overall fit (In Person)
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