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Job Type: Full-time; 35 hours per week (Based on-site. There will be some days where early mornings are required).
Location: Vauxhall Nine Elms, London SW8
Roles and Responsibilities
1. Responsible for CGMA’s adherence to all health and safety legislation.
2. Support CGMA in meeting its annual cost of capital expenditure.
3. Support CGMA in fulfilling its statutory duty to operate a bulk horticultural market.
4. Identify and develop value-added services for the tenants.
5. Foster a good relationship with all CGMA stakeholders.
6. Attend and represent CGMA at Statutory Committee meetings as requested.
7. Develop and maintain a mutually respectful relationship with market tenants.
8. Support the Senior Market Operations Manager and the Head Business Operations, Engagement and IT in providing Board papers when appropriate.
9. Support the Senior Market Operation Manager and wider leadership team when required to procure cost-effective services to agreed service and quality specifications for:
* Capital projects.
* Building and estate maintenance.
* Management of utilities.
* Deliver service standards for all areas of Operations.
* Traffic management.
* Security.
* Cleaning, waste management, and recycling.
* Pest control and general hygiene.
* Parking contracts.
* Mechanical and electrical.
1. Ensure CGMA meets its obligations under:
* Health & safety.
* Workplace transport and vehicle safety.
* Asbestos and Legionella.
* Fire and electrical safety.
2. Support the Senior Market Operations Manager when requested to ensure safe working practices are carried out by market tenants, suppliers, and customers.
3. Managing tenant compliance information for health and safety and maintenance.
4. Build positive business relationships with the tenants.
5. Ensure the In-House Operations Admin Team can respond to emergency situations and urgent issues (crisis management) in line with the CGMA business continuity arrangements.
6. Engage with external stakeholders such as adjoining landowners and local authorities as appropriate.
7. Manage development and implementation of CGMA’s environmental and sustainability policy.
8. Manage procurement and contract tendering process in line with SFI’s.
9. Maintain comprehensive supplier records on terms, conditions, renewal dates, KPI’s, SLA’s.
10. Effect business contingency planning for Operations’ functions.
11. Undertake assigned responsibilities in line of CGMA’s Business Continuity Plan.
12. Manage internal controls to support effective and efficient management of CGMA resources.
13. Assist with the management and review of the service charge.
14. Review of departmental and corporate policies and processes where required in line with statutory and regulatory requirements.
Skills / Experience
1. Experience of managing multi-discipline Facilities Management contracts against well-defined SLAs and KPIs.
2. Health and safety qualifications (NEBOSH/IOSH).
3. Able to develop and maintain productive working relationships within the organisation and with a wide range of external stakeholders.
4. Able to engender a client relationship management approach to delivery of services.
5. Strong management skills including organisation, time management, project management, line management.
6. Experience of maintaining compliance with regulatory requirements.
7. Knowledge of public sector tendering processes including FTS.
8. Systematic and organised.
9. Strategic skills including ability to take a 'big picture' view across a range of different and competing initiatives.
10. Negotiation, oversight, and management of third-party contracts.
11. Excellent report writing and presentation skills.
12. Decisive and results driven.
13. Project and budget management skills.
14. Understanding of health, safety, and environmental legislation and how it applies in the context of the Market.
15. Able to work regularly at times which align with the operation of the market.
Core Behaviours
1. Outgoing person with strong influencing and negotiating skills; the ability to work effectively in both large and small focused teams.
2. Excellent communications skills.
3. Strong networking and interpersonal skills and enthusiasm for managing and developing positive relationships with a wide range of internal and external stakeholders, often at senior level.
4. Practical and hands-on.
5. Positive thinker with ability to manage and motivate in a cost-efficient, value for money environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
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