```html Who You Are You are an inspirational leader with a proven track record in managing strategic direction and contract management for complex services. With a strong commitment to equality, diversity, and inclusion, you are skilled in leading transformational change and driving cultural improvement in challenging contexts. Your strengths lie in community engagement, strategic partnership development, and promoting customer-focused improvements. You possess the ability to build trusted relationships within communities and with key stakeholders, and have experience leading on environmental sustainability initiatives. Your innovative, creative approach is coupled with strong political acumen, ensuring service excellence and value for money. What the job involves As the Assistant Director for Culture, Customer, and Residents at the Royal Borough of Kingston upon Thames, you will provide strategic leadership and direction across various service areas including Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety. You will manage and deliver strategic priorities, overseeing key contracts and community resources, while leading the development and implementation of customer service improvement strategies. The role involves nurturing partnerships with the voluntary sector and participating in cross-borough collaborations. Responsible for quality service delivery, you will aim to maximize Kingston's cultural heritage impact, leverage alternative delivery models, and support strategic policy development. Your duties require flexible work hours, including meetings and events beyond the typical schedule, essential for delivering transformative services within set financial targets. ```