Job Description
About the Employer:
We are pleased to be advertising on behalf of a prestigious hotel located in a stunning rural setting, offering exceptional guest experiences. Known for its natural warmth, professionalism, and intimate atmosphere, the hotel prides itself on providing a luxurious and personalised stay for every guest. The team is dedicated, passionate, and goes the extra mile to ensure each guests experience is truly extraordinary.
The Role:
Our client is seeking a confident and driven hospitality professional to join their team as a Reservations Assistant/Host. This full-time position will be based between the reservations and reception teams, ensuring a seamless guest experience from arrival to departure. You will be responsible for managing guest reservations, handling check-ins and check-outs, responding to phone calls and emails, and supporting the Rooms Manager with daily tasks. This opportunity is ideal for someone with experience in a front office or reception role, looking to progress into reservations and further their career. Food and beverage experience is beneficial but not essential.
Key Responsibilities:
* Manage guest reservations with accuracy and attention to detail.
* Welcome guests with warmth and professionalism, assisting with check-ins and check-outs.
* Respond promptly to guest requests, ensuring complete satisfaction.
* Assist the Rooms Manager with administrative duties and daily operations.
* Maintain effective communication between reception and reservations teams.
* Manage phone and email correspondence efficiently.
* Bring enthusiasm and energy to the team, consistently delivering exceptional service.
What Were Looking For:
* A minimum of one years experience in a front office or reception role, ideally within a high-end hotel or restaurant environment.
* Excellent communication skills and the ability to establish strong rapport with both guests and team members.
* Strong IT skills and the ability to learn new systems.
* A friendly, approachable personality with a genuine passion for hospitality.
* The ability to adapt quickly to different situations and resolve challenges confidently.
* An interest in growing and developing your skills and knowledge within the hospitality industry.
* A positive, team-oriented attitude with plenty of energy and enthusiasm.
Why Join Our Clients Team?
* Join a dynamic and passionate team in a prestigious hotel.
* Gain invaluable experience in a luxury hotel environment.
* Competitive salary with additional monthly tips and gratuities.
* Excellent benefits, including free parking, discounted food, and private medical insurance.
* Work in a beautiful and historic setting with picturesque surroundings.
Important Note:
Although the hotel is located a short walk from the nearest town, it is not served by regular public transport. Please consider your transport options before applying.
If youre eager to be part of a team dedicated to delivering exceptional guest experiences, our client would love to hear from you.
Apply today!
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