Job summary NHUC are excited to advertise a new opportunity for Health Care Assistants to join us as we launch our new Urgent Treatment Centre in partnership with Frimley Park Hospital. We are looking for enthusiastic Health Care Assistants who are keen to work as part of a multi-disciplinary team to deliver exceptional patient care to our local communities. Shifts times will vary from 10:00 16:00 & 16:00 22:00, 7 days a week. This is a fixed term, zero hours position until the 28th November 2025. Interview date: 22nd November 2024 We may close this advert early should we receive a high number of applications. Main duties of the job Receiving all visitors of the Urgent Care Centre, directing them as appropriate. Supporting the Frimley UTC clinicians who are consulting urgent primary care patients with vital signs, urine dip, pregnancy tests, blood tests, ECGs or duties relevant to the day-to-day functioning of the service. The HCA will be part of an ever-evolving MDT and is integral to the patient journey through the UTC. The post-holder will be required to have access to EPIC and will, at times, be required to write in patient entries. The post holder will be responsible for preparing and maintaining environments and equipment before, during and after patient care interventions. Responsible for escalating deteriorating patients within the waiting room who are under the care of the UTC. Perform weekly checks of the equipment and oversee the medical equipment used at the Urgent Treatment Centre, arranging replacements and calibration, etc. Assisting the Urgent Treatment Centre to achieve both local and national agreed targets, for example, patients who have been pre-booked appointments (and therefore have had an initial assessment via NHS 111, appropriate clinician such as GP/Paramedic, or have used an appropriately clinically governed streaming and redirection tool) should have an evaluation within 30 minutes of arriving at the UTC. Please see the full JD for a full list of responsibilities. About us NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus. SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home. TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals. Date posted 07 November 2024 Pay scheme Other Salary £13.13 an hour holiday unsocial on Wkday after 6.30pm, Wkends & Bk Holidays Contract Bank Duration 1 years Working pattern Flexible working Reference number U0077-24-0020 Job locations Frimley Park Hospital Portsmouth Road Frimley Camberley Surrey GU16 7UJ Job description Job responsibilities To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician. Main Responsibilities Receiving all visitors of the Urgent Care Centre, directing them as appropriate. Supporting the Frimley UTC clinicians who are consulting urgent primary care patients with vital signs, urine dip, pregnancy tests, blood tests, ECGs or duties relevant to the day-to-day functioning of the service. The HCA will be part of an ever-evolving MDT and is integral to the patient journey through the UTC. The post-holder will be required to have access to EPIC and will, at times, be required to write in patient entries. The post holder will be responsible for preparing and maintaining environments and equipment before, during and after patient care interventions. Responsible for escalating deteriorating patients within the waiting room who are under the care of the UTC. Perform weekly checks of the equipment and oversee the medical equipment used at the Urgent Treatment Centre, arranging replacements and calibration, etc. Assisting the Urgent Treatment Centre to achieve both local and national agreed targets, for example, patients who have been pre-booked appointments (and therefore have had an initial assessment via NHS 111, appropriate clinician such as GP/Paramedic, or have used an appropriately clinically governed streaming and redirection tool) should have an evaluation within 30 minutes of arriving at the UTC. Supporting the Urgent Treatment Centre in the reduction of patients presenting at the emergency department Reviewing and updating waiting area information as required for the benefit of the public and staff To assist in ensuring that Health & Safety policies and procedures are followed within the urgent care setting Responsible for Fire Co-Ordinator duties in the clinic/department as per fire procedures. To assist in keeping the department rooms area tidy at the end of each day Assist the team in implementing new systems and procedures within the clinic or department. Collaborate with all administrative staff within the Urgent Treatment Centre (UTC) to promote teamwork and provide mutual support, ensuring a smooth and professional service for both the public and healthcare professionals. Demonstrate basic life support skills. To maintain competent and confident with Safeguarding and welfare of patients Main Duties and Responsibilities Adhere to procedures for opening up and closing down within the HCA role. Ensure that the consulting rooms and clinical areas are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely. Participate as an effective member of the UTC team, communicating professionally and effectively all necessary information to ensure the smooth running of the UTC Deal with general enquiries from other professionals and patients if appropriate. Follow operational procedures within the UTC, and respond to problems following NHUC guidelines and using own initiative when necessary. Observe policy and procedures maintaining patient confidentiality at all times. Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies. Daily checks and cleaning of all equipment and maintain IPC within the area in line with NHUC guidelines To act as a chaperone if required. All training will be provided. Other duties as required The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process. Remain up to date with all statutory and mandatory training requirements Job description Job responsibilities To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician. Main Responsibilities Receiving all visitors of the Urgent Care Centre, directing them as appropriate. Supporting the Frimley UTC clinicians who are consulting urgent primary care patients with vital signs, urine dip, pregnancy tests, blood tests, ECGs or duties relevant to the day-to-day functioning of the service. The HCA will be part of an ever-evolving MDT and is integral to the patient journey through the UTC. The post-holder will be required to have access to EPIC and will, at times, be required to write in patient entries. The post holder will be responsible for preparing and maintaining environments and equipment before, during and after patient care interventions. Responsible for escalating deteriorating patients within the waiting room who are under the care of the UTC. Perform weekly checks of the equipment and oversee the medical equipment used at the Urgent Treatment Centre, arranging replacements and calibration, etc. Assisting the Urgent Treatment Centre to achieve both local and national agreed targets, for example, patients who have been pre-booked appointments (and therefore have had an initial assessment via NHS 111, appropriate clinician such as GP/Paramedic, or have used an appropriately clinically governed streaming and redirection tool) should have an evaluation within 30 minutes of arriving at the UTC. Supporting the Urgent Treatment Centre in the reduction of patients presenting at the emergency department Reviewing and updating waiting area information as required for the benefit of the public and staff To assist in ensuring that Health & Safety policies and procedures are followed within the urgent care setting Responsible for Fire Co-Ordinator duties in the clinic/department as per fire procedures. To assist in keeping the department rooms area tidy at the end of each day Assist the team in implementing new systems and procedures within the clinic or department. Collaborate with all administrative staff within the Urgent Treatment Centre (UTC) to promote teamwork and provide mutual support, ensuring a smooth and professional service for both the public and healthcare professionals. Demonstrate basic life support skills. To maintain competent and confident with Safeguarding and welfare of patients Main Duties and Responsibilities Adhere to procedures for opening up and closing down within the HCA role. Ensure that the consulting rooms and clinical areas are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely. Participate as an effective member of the UTC team, communicating professionally and effectively all necessary information to ensure the smooth running of the UTC Deal with general enquiries from other professionals and patients if appropriate. Follow operational procedures within the UTC, and respond to problems following NHUC guidelines and using own initiative when necessary. Observe policy and procedures maintaining patient confidentiality at all times. Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies. Daily checks and cleaning of all equipment and maintain IPC within the area in line with NHUC guidelines To act as a chaperone if required. All training will be provided. Other duties as required The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process. Remain up to date with all statutory and mandatory training requirements Person Specification Personal Skills/Competencies Essential Maintain a professional appearance Excellent time-keeping and reliability Ability to remain flexible within a rota system Ability to follow policy and procedures Approachable, enthusiastic and positive Ability to diffuse difficult situations and conflict resolution Team player Skills/Knowledge/Aptitude Essential Ability to communicate in a professional and caring manner Capable of dealing with sensitive and confidential matters Computer literate Good telephone manner Ability to remain calm in difficult and demanding situations Ability to work as a team member and autonomously Ability to carry out instructions and attend to detail in a reliable and careful manner Desirable Experience of using EPIC/Adastra computer systems Recognised chaperone training Qualifications Essential Good basic education NVQ Level 3 Healthcare Assistant or equivalent Previous experience in a primary care or hospital setting Desirable Safeguarding qualification. Person Specification Personal Skills/Competencies Essential Maintain a professional appearance Excellent time-keeping and reliability Ability to remain flexible within a rota system Ability to follow policy and procedures Approachable, enthusiastic and positive Ability to diffuse difficult situations and conflict resolution Team player Skills/Knowledge/Aptitude Essential Ability to communicate in a professional and caring manner Capable of dealing with sensitive and confidential matters Computer literate Good telephone manner Ability to remain calm in difficult and demanding situations Ability to work as a team member and autonomously Ability to carry out instructions and attend to detail in a reliable and careful manner Desirable Experience of using EPIC/Adastra computer systems Recognised chaperone training Qualifications Essential Good basic education NVQ Level 3 Healthcare Assistant or equivalent Previous experience in a primary care or hospital setting Desirable Safeguarding qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Hampshire Urgent Care Address Frimley Park Hospital Portsmouth Road Frimley Camberley Surrey GU16 7UJ Employer's website https://www.nhuc.co.uk/ (Opens in a new tab)