German Customer Service Advisor
Remote Based (however once/twice a month working in Cambridge office)
Salary: Up to £25,000 Fantastic benefits package including equipment provided
Four-week training program, week one and three in the Cambridge office
Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers’ journey answering customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
The role will include but is not limited to:
* Answer customer queries and process incoming customer requests via phone and email using ticket management software in line with company policies and service level agreements.
1. Process customer orders via various non-voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
2. Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
3. Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
4. Proactively develop relatio...