Sales · London, UK · Hybrid Remote
Customer Success Specialist
Develop a career in sales while gaining experience with manufacturing! If you’re driven, enjoy working with clients, and thrive in a dynamic sales this is the role for you!
We are Manufacturing the Future!
Geomiq is a London based start up, dedicated to revolutionising conventional manufacturing by offering engineers worldwide instant access to reliable production methods through our digital platform. As the UK’s leading Digital Manufacturing Marketplace, we provide an innovative B2B MaaS (Manufacturing as a Service) solution powered by AI, seamlessly connecting buyers and sellers to enhance efficiency and productivity.
Join us in our mission to work with leading brands like BMW, Rolls Royce, Brompton Bikes, and Google, and even support space missions.
Check out our website!
Our platform:
Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts, ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers, Mechanical Engineers, and Procurement teams, all of whom are involved in creating the world’s most innovative products.
See our platform in action!
About the team:
Our team is composed of London-based entrepreneurs and engineers with a proven track record, dedicated to solving the challenges we faced in custom manufacturing. We thrive in a fast-paced, dynamic culture that values integrity, continuous improvement, and building a company on solid foundations. Each team member is carefully selected for their exceptional talent and motivation, embodying both brilliance and humility.
About the role:
This position focuses on onboarding and training new clients, ensuring optimal use of the Geomiq platform, and nurturing growth potential. It combines aspects of sales, account management, and customer success to ensure client satisfaction and business growth. You'll also act as the customer's advocate within the organization.
Main responsibilities:
* Run tailored customer demos and training sessions to maximise our customer’s platform usage & adoption
* Record compelling video training topics to send to complement customer training sessions
* Be involved in customer lifecycle emails to keep customers informed of product enhancements
* Identify customers that have growth potential, identify these growth opportunities and hand these companies to our account managers to expand
* Be responsible for a selection of maintenance accounts and provide a great experience to these customers to protect the revenue
* Become a platform expert through exceptional product and market knowledge
* Communicate with internal stakeholders such as Account Managers, Account Executives, Customer Success
* Act as the main point of contact between your accounts and internal teams feeding in the voice of the customer.
* Negotiate contracts and payment terms with accounts.
Experience Required:
* Bachelor’s degree or 1 to 3 years' of sales experience
* Proven track record in managing and building client relationships or account management.
* Sales experience, preferably within the manufacturing industry or a related sector.
* Hands-on experience conducting customer demos or training sessions to showcase product benefits.
* Strong communication skills via phone and email
* Proven creative problem-solving approach and strong analytical skills
* Familiarity with Customer Relationship Management (CRM) tools like HubSpot, Salesforce, or Zoho.
* General tech-savviness, with the ability to learn and adapt to new tools and systems quickly.
Desired experience:
* B2B, B2C or B2B2C Sales experience
* Degree in Mechanical Engineering or similar
Benefits:
* Competitive Salary: We offer pay that reflects your skills and the value you bring.
* Stocked Kitchen: Enjoy snacks, fresh fruit, and drinks all day.
* 23 Days Annual Leave: Recharge with 23 days off, plus bank holidays.
* Birthday Off: Take an extra day to celebrate your birthday.
* Christmas Shutdown: Relax over the holidays with company-wide time off.
* Pet-Friendly Office: Bring your dog to our pet-friendly workspace.
* Team Events: Connect with colleagues through monthly team-building activities.
* Career Growth: Benefit from our focus on internal promotions and development.
* Cycle to Work Scheme: Save on commuting, reduce emissions, and stay active.
* Expanding Perks: Look forward to more benefits as we grow.
Department
Sales
Locations
London, UK
Remote status
Hybrid Remote
Contact Marta Radanovic Talent Acquisition Specialist – Operations
Colleagues
Jonathan Ho
Quoting Success Specialist
Tom Love
Sales Director
Rhys Black
Head of Operations
Marta Radanovic
Talent Acquisition Specialist
Mia Stone
Sales Development Representative
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