Hotel Receptionist - The Megaro Collection
The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system).
The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key.
Responsibilities:
1. Ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
2. Be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates.
3. Be extremely knowledgeable in regard to the company services, standards & products.
4. Be commercially and financially astute.
5. Be flexible on working hours and duties.
6. Have a great eye for details and maintain guests’ records up to date at all times.
7. Provide exceptional customer service and unforgettable experience.
If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.
Experience: Required
Employment: Full-time
Schedule: Rota changes weekly
Salary: £13.15 hourly
About St Pancras Hotel Services Ltd:
St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.
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