This Customer Service Advisor role is ideal for an individual seeking an exciting opportunity in the retail sector. The ideal candidate will be committed to providing excellent customer service, managing sales, and working collaboratively within a customer service department. Joining a small collaborative team, you will be heading and managing contact queries, managing stock intake volumes, document control, order processing & handling manual queries.
Client Details
Our client is a reputable leader in the retail industry. It operates on a large scale with a workforce of over 2000 employees. The company is based in Rochdale and prides itself on its commitment to customer service excellence.
Description
Key responsibilities will consist of:
1. Providing customer service to customers.
2. Efficiently handling customer queries and concerns.
3. Data inputting.
4. Managing sales and ensuring that targets are met.
5. Working closely with the team to meet the company's objectives.
6. Onboarding customers.
7. Providing high-quality customer service via phone, email and chat
8. Handling customer enquiries and complaints in a timely manner
9. Assisting customers with product information and purchases
10. Updating customer records and maintaining customer databases
11. Collaborating with the customer service team to improve customer experience
12. Upholdin...