Customer Service Advisor (Distribution Centre)
Salary up to £27,300, salary review upon successful completion of 6 month probation
Location Manchester, Trafford Park
Permanent, Full Time
The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers. This role supports our field based colleagues and support teams enabling them to provide an excellent operational service at all times.
*Please note this role is based in the office full time, 5 days a week. Monday -Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm*
What you’ll be doing
*
Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
*
Providing product knowledge and support to field based colleagues and support teams
*
Managing the effective delivery of customers material order requirements
*
Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected
*
Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues
*
Ensuring delivery dates and times are recorded accurately
*
Prioritise and plan for any responsive colleague orders/collections
*
Ensuring van stock deliveries meet schedule and quality expectations
*
Liaising with the planning teams for colleague holidays and sickness
*
Processing orders by colleague by sending purchase orders to suppliers
What you’ll need
*
Experience of dealing with customers
*
Experience working in a similar environment such as a builders’ merchant
*
Experience in using warehouse based stock system
*
Industry product knowledge
*
Use of full range of Microsoft Office
*
Ability to complete tasks in an accurate and timely manner when working under pressure
*
Attention to detail
*
Effective liaison with staff/other stakeholders to give information/find information/resolve problems
*
The ability to develop and project a positive image of Great Places through personal, written and oral skills
*
Empathy with our tenants and residents and willingness to deliver exceptional customer service
What we need from you
*
Ability to work as part of a team as well as on own initiative
*
Proactive, can do attitude
*
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
*
A passion to advocate on behalf of people and communities
*
A commitment to work in partnership with others for the benefit of Great Places
*
A commitment to continuous learning and improvement
*
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
*
An ability to work in uncertainty
*
To be professional and work with integrity, inclusivity and respect for diversity